Returns & Exchanges
At Designer Exchange, we strive to ensure your luxury purchase meets your expectations with our 14-day return policy for all authenticated items. Please ensure all security tags remain intact and the item is in its original condition to qualify for a full refund.
Initiate Your Return
Log into your account portal or contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your item in its original designer dust bag and box, ensuring the Designer Exchange security tag is clearly visible and untampered.
Shipping and Drop-off
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping your tracking receipt for reference.
Authentication Review
Once received, our experts will inspect the item to verify its condition and authenticity before processing your refund to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing