Frequently Asked Questions
Everything you need to know about shopping, selling, and authenticating with Designer Exchange.
How do you guarantee the authenticity of your designer items?
Every item undergoes a rigorous multi-point inspection by our team of expert authenticators. We verify stitching, hardware, serial codes, and craftsmanship to ensure 100% authenticity before any product is listed.
What are the shipping costs and delivery times?
We offer complimentary standard shipping on all orders over $500. For other orders, shipping is calculated at checkout. Domestic delivery typically takes 3-5 business days, while international shipping varies by location.
What is your return policy for pre-loved luxury goods?
We offer a 14-day return window for all items, provided the security tag remains attached and the item is in its original sent condition. Please note that high-value 'Final Sale' items are excluded from this policy.
Do you offer payment plans for high-value purchases?
Yes, we partner with specialized financing services like Klarna and Affirm, allowing you to split your purchase into interest-free installments or monthly payments.
How do you rate the condition of the products?
We use a standardized grading scale ranging from 'Brand New with Tags' to 'Fair'. Detailed descriptions and high-resolution photos of any wear or imperfections are provided on every product page.
Can I sell my designer bags or accessories to Designer Exchange?
Absolutely. You can submit photos through our 'Sell' portal for a preliminary quote. We offer both direct buyouts and consignment options for brands like Louis Vuitton, Chanel, and Hermès.